Customer Success Manager

• Call users to understand booking drop-offs

• Identify app issues, concerns, feature gaps via calls

• Guide users to rebook & resolve their pain points

• Share feedback with tech/product teams

• Exp. in customer success, telecalling,  support

• Fluent in Hindi & English

• Understanding of user journey in consumer apps

• Skill in objection handling and trust building

Overview

• Industry - IT - Consulting Services / Advisory Services
• Functional Area - IT Software Maintenance / Operations / Support Services
• Job Role - Customer Success Manager
• Employment type - Full Time - Permanent
• Work Mode - In Office
• Open To Hire - Other Industry

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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