Customer Service Team Lead

Handle inbound and outbound support calls to resolve customer queries related to product usage, warranty, service, and troubleshooting.

Ensure timely follow-up and closure of all customer concerns.

Assign and coordinate cases with service centers/operations teams where required.

Overview

• Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - Customer Care Executive / Associate - Non Voice / Web, Customer Care Executive / Associate - Voice
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords