Customer Service Team Lead

Responsibilities

• Lead and support a team of 14 customer service agents and 1 shift lead
• Monitor live chat and ticket interactions to ensure quality, accuracy, and professionalism
• Conduct regular 1:1s, training sessions, and coaching to drive performance and development

Overview

• Industry - IT - INFORMATION TECHNOLOGY
• Functional Area - Telecom / Internet / Communication Technology / Biometric / CCTV / Security System
• Job Role - Technical Solution Engineer
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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