Call Center Assistant Manager

• Lead, mentor, and supervise a team of call center agents to achieve daily/weekly/monthly KPIs.
• Monitor call quality, service levels, and customer satisfaction metrics.
• Conduct regular coaching, performance reviews, and skill?building sessions.
• Manage workforce planning, shift schedules, and daily operations.

Overview

• Industry - Online Networking / Social / Professioanl Interaction
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - CALL CENTRE FUNCTIONS
• Employment type - Full Time
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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