Workforce Management Analyst

• You'll manage a team of RTA analysts, making sure they follow schedules and meet key performance goals for things like call wait times and service levels.
• You'll track how the team is doing, create reports to share with leadership and identify areas for improvement

Overview

• Industry - IT - Consulting Services / Advisory Services
• Functional Area - IT ERP / CRM / SAP / Salesforce
• Job Role - Manager Flexible Workforce
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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