Industry -
IT - Consulting Services / Advisory Services
Functional Area -
IT ERP / CRM / SAP / Salesforce
Job Role -
Manager Flexible Workforce
Employment type -
Full Time - Permanent
Work Mode - In Office
Job Description | Role and Responsibilities
You'll manage a team of RTA analysts, making sure they follow schedules and meet key performance goals for things like call wait times and service levels.
You'll track how the team is doing, create reports to share with leadership and identify areas for improvement