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Technical Support Specialist

iOPEX Technologies

texas | Irving, USA, United States of America

Not Disclosed

2 - 5 Years

Full Time - Permanent

Views:110

Applicants:2

Posted on 7 Jul, 2025

In Office

Job Description | Responsibilities

  • Troubleshoot platform and network issues

  • Provide enterprise-level technical support

  • Train customers on platform use

  • Offer solutions/workarounds

  • Support via phone, email, screen share

  • Ensure issue resolution and customer satisfaction

  • Bilingual: English/Spanish

  • Exp. in support/call center

  • Knowledge of networking, SaaS, contact center system

Overview

  • Industry - IT - Consulting Services / Advisory Services
  • Functional Area - IT Software Maintenance / Operations / Support Services
  • Job Role - Technical Support Engineer
  • Employment type - Full Time - Permanent
  • Work Mode - In Office
  • Open To Hire - Other Industry

Qualifications

  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization

Job Related Keywords

Technical Support Specialist Troubleshooting Enterprise Support SaaS Contact Center Technologies Escalation Management Case Documentation Remote Support