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Posted on 1 Oct, 2025
In Office
Job Description | Responsibilities
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Lead & manage support team for brand & creator queries
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Build shifts for 7-day coverage; monitor SLA adherence
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Own & optimize CRM/ticketing systems (Freshdesk, HubSpot, Zendesk)
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Drive fast resolution, NPS/CSAT improvements & zero backlog
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Collaborate with product, ops & account teams for fixes
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Build dashboards & report performance insights
Overview
- Industry - ADVERTISING / PUBLIC RELATIONS / MARKETING / EVENTS, Strategic Marketing Consulting / Digital Marketing Firms
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Operations / Support Services, Operations Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Team Leadership
CRM Management
SLA Monitoring
TAT Reduction
NPS
CSAT
Cross-Functional Collaboration
Reporting & Analytics