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Desktop support team lead
Precision Infomatic Private limited
Pune | Mumbai
₹ 3 Lac - 4.5 Lac P.A
2 - 3 Years
Full Time - Permanent
Views:175
Applicants:2
Posted on 28 Dec, 2024
In Office
Job Description | Responsibilities
- Ensuring all call get registered in Service Desk.
Call dispatching to respective team.
Maintaining the call track & TAT
Follow up with respective user / engineer for call closer.
L2 level Troubleshooting
Vendor Management for Warranty as well as AMC assets in the supportCoordination between the departments for various internal projects
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - IT ERP / CRM / SAP / Salesforce
- Job Role - Service Desk Engineer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Technical Troubleshooting
Team Leadership
Customer Service
ITIL Framework
Problem Management
Hardware Support
Software Installation