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Service Desk Specialist
Phoenix Contact
Wielkopolskie, Poland
Not Disclosed
4 - 6 Years
Full Time - Permanent
Views:4
Applicants:1
Posted on 28 May, 2026
In Office
Job Description | Responsibilities
- Act as the Single Point of Contact (SPOC) for global IT users
- Manage support channels including phone, email, and specialized hotlines (e.g., Security, VIP)
- Create, qualify, and prioritize support tickets; escalate or assign to 2nd/3rd level support as needed
- Provide first-level support using knowledge base templates and entries
Overview
- Industry - AUTOMOBILE / AUTOMOTIVE / AUTO MANUFACTURERS
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Service Desk Engineer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Service Desk
Technical Support
Outlook configuration
BITLOCKER Encryption
Active Directory
BSOD
Communication
Service Desk Specialist
