Service Desk Analyst

1. Provide 1st-level IT support and resolve incidents swiftly
2. Troubleshoot issues via phone,chat or email
3. Log and update tickets in the ITSM system
4. Escalate complex issues to relevant teams
5. Collaborate to improve support processes
6. Maintain knowledge base for recurring issues

Overview

• Industry - IT - INFORMATION TECHNOLOGY
• Functional Area - IT Software Maintenance / Operations / Support Services, IT Hardware Installation / Maintenance / Support
• Job Role - Service Desk Engineer, Other IT Software Maintenance / Operations / Support Services
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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