Service Desk Analyst

• Respond as a first point of contact to IT support requests/incidents over the phone, via email, chat and in person to cover 24x7 operations.
• Create, monitor, and manage tickets to assign to respective teams.
• Monitor system alerts, network trends for escalation.
• Resolve technical issues remotely.
• Escalate advanced IT support cases.

Overview

• Industry - IT - Consulting Services / Advisory Services
• Functional Area - IT Software Maintenance / Operations / Support Services
• Job Role - Other IT Software Maintenance / Operations / Support Services
• Employment type - Full Time - On Contract
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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