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Service Desk Analyst
LanceSoft, Inc.
Laguna, Philippines
Not Disclosed
2 - 4 Years
Full Time - On Contract
Views:179
Applicants:8
Posted on 3 Jan, 2025
In Office
Job Description | Responsibilities
- Respond as a first point of contact to IT support requests/incidents over the phone, via email, chat and in person to cover 24x7 operations.
- Create, monitor, and manage tickets to assign to respective teams.
- Monitor system alerts, network trends for escalation.
- Resolve technical issues remotely.
- Escalate advanced IT support cases.
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Other IT Software Maintenance / Operations / Support Services
- Employment type - Full Time - On Contract
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Senior Executive
Service Desk
SAP
communication
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