Industry -
IT - Consulting Services / Advisory Services
Functional Area -
IT Software Maintenance / Operations / Support Services
Job Role -
Customer Success Manager
Employment type -
Full Time - Permanent
Work Mode - Hybrid
Job Description | Role and Responsibilities
Handles escalated customer complaints companywide, mainly for banking products.
Requires empathy, active listening, and clear communication to reassure customers, gather details, and ensure timely resolution of issues via calls or emails.