Escalation Specialist

• Handles escalated customer complaints companywide, mainly for banking products.
• Requires empathy, active listening, and clear communication to reassure customers, gather details, and ensure timely resolution of issues via calls or emails.

Overview

• Industry - IT - Consulting Services / Advisory Services
• Functional Area - IT Software Maintenance / Operations / Support Services
• Job Role - Customer Success Manager
• Employment type - Full Time - Permanent
• Work Mode - Hybrid

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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