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Posted on 23 Oct, 2024
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - Sales / Business Development / Client Servicing
- Job Role - Customer Support Engineer, Service Engineer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Job Description | Role and Responsibilities
- Provide effective customer support via various channels (phone, email, chat) for software products
- Troubleshoot technical issues and provide solutions to customers
- Document support interactions and solutions for knowledge sharing
- Collaborate with the development team to escalate complex issues
- Maintain customer satisfaction and retention
Candidate Profile | Who Can Apply
Education
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
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