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Customer Support Associate

YES Germany

Pune

Not Disclosed

1 - 3 Years

Full Time - Permanent

Views:174

Applicants:3

Posted on 29 May, 2025

In Office

Job Description | Responsibilities

  • Handle student queries via phone, email, chat

  • Guide students on admissions and services

  • Maintain CRM records, follow-up on feedback

  • Escalate complex cases, ensure issue resolution

  • Drive referrals, support marketing efforts

  • Collaborate with team to meet goal

Overview

  • Industry - Educational Technology / Online Learning / Tutoring / E-Learning
  • Functional Area - Sales / Business Development / Client Servicing
  • Job Role - Customer Support - Executive
  • Employment type - Full Time - Permanent
  • Work Mode - In Office

Qualifications

  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization

Job Related Keywords

Client Acquisition Client Relations Customer Support CRM Lead Generation Customer Relationship Management (CRM) Data Entry Customer Handling