Customer Success Lead

1. Lead and mentor Customer Success Managers to meet KPIs
2. Drive NPS> 40 & manage Customer Health Score tracking
3. Ensure 100% contract renewals & support upsell/cross-sell
4. Oversee hiring,training and retention of CSM team
5. Handle escalations and strategic account reviews
6. Develop success playbooks,SOPs and advocacy initiatives

Overview

• Industry - IT - INFORMATION TECHNOLOGY
• Functional Area - Data Analytics & Business Intelligence / Statistics, Sales / Business Development / Client Servicing
• Job Role - Executive - Analytics & Business Intelligence, Head / VP / GM / National Manager - Customer Service
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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