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voice process and backend process
Aces Global Consulting Pvt. Ltd.
New Delhi
₹ 2 Lac - 2.5 Lac P.A
0 - 5 Years
Full Time - Permanent
Views:272
Applicants:5
Posted on 29 May, 2025
In Office
Job Description | Responsibilities
- Manage inbound and outbound calls in a timely manner to provide accurate information and address customer inquiries.
- Utilize CRM software
- Assist in backend operations by performing data entry, documentation, and other administrative tasks as required
- Identify and escalate issues
- maintain high customer satisfaction
Overview
- Industry - Strategic Marketing Consulting / Digital Marketing Firms
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Customer Care Executive / Associate - Voice
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Relationship Management (CRM) software
Microsoft Office Suite
Time management
good communication
Problem Solving
Emotional Intelligence
voice process and backend process
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