Team Leader : International BPO (Voice)

• Supervising and managing a team of agents
• Maintain and evaluate individual and team performance metrics such as quality scores, average handle time,
• Team Members need constant coaching, monitoring and training to enhance their skill set
• Assigning tasks, projects and client assignments

Overview

• Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - Team Lead
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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