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Posted on 20 Jan, 2026
In Office
Job Description | Responsibilities
- Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards.
- Coach, mentor, and support team members to achieve individual and team targets.
- Monitor KPIs including response times, customer satisfaction scores (CSAT), first call resolution (FCR), and agent productivity.
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Team Lead
- Employment type - Full Time
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Team Leader
Team Head / Team Lead / Team Leader
Team Management
Team Handling
Lead Operations
Team Coordination
