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Team Leader/Assistant Manager
Hiresquad Resources
Hyderabad - Secunderabad
Not Disclosed
1 - 2 Years
Full Time - Permanent
Views:115
Applicants:5
Posted on 6 Jun, 2025
In Office
Job Description | Responsibilities
- Lead and guide a team of customer service to meet performance targets
- Monitor team metrics and ensure service quality
- Coach and support team members to improve skills
- Handle escalated customer issues promptly
- Work with internal teams to enhance products and services
- Develop strategies to boost team productivity and satisfaction
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Customer Success Manager, Customer Service Engineer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Team Leadership
Customer Service
Performance Monitoring
Process Improvement
Customer-Satisfaction