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Team Lead
XBP Global
Des Moines, USA, United States of America
Not Disclosed
1 - 4 Years
Full Time - Permanent
Views:109
Applicants:1
Posted on 28 Oct, 2025
In Office
Job Description | Responsibilities
- The Team Lead is responsible for supporting the activities within a department of a specific facility.
- In addition, the Team Lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Supervisor and/or Manager.
- The Team Lead also trains, assists, and monitors staff.
Overview
- Industry - INTERNET / SOCIAL MEDIA
- Functional Area - IT Software Maintenance / Operations / Support Services, ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Team Lead
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Voice Process
Team Management
Call Monitoring
Escalation Handling
Performance Tracking
Coaching & Mentoring
SLA Compliance
Customer Retention
