Supervisor Global Customer Care
First Advantage
Muntinlupa City, Philippines
Not Disclosed
4 - 5 Years
Full Time - Permanent
Views:116
Applicants:0
Posted on 30 Oct, 2025
Job Description | Responsibilities
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Identify training needs and drive continuous learning and improvement.
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Lead, coach, and inspire a team to achieve service excellence and performance goals.
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Monitor metrics (call volume, resolution time, CSAT) and deliver actionable coaching.
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Foster a customer-first culture by supporting de-escalations and complex cases.
Overview
- Industry - ICTE, Information, Communication, Telecom Equipment & Smart City Components Manufacturing
- Functional Area - Sales / Business Development / Client Servicing
- Job Role - Customer Support - Executive
- Employment type - Full Time - Permanent
- Work Mode - Hybrid
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
