SME - CSR Emergency Dispatch LOB

Key Responsibilities:

• Support and Mentorship: Assist and coach CSRs handling emergency calls to ensure proper triage, escalation, and dispatch procedures are followed.
• Real-Time Assistance: Provide live support for complex or high-pressure calls requiring SME intervention.

Overview

• Industry - CONSUMER GOODS - OTHERS
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Customer Support - Executive
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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