Service Desk Technician

1. Provide timely and professional phone-based IT support to end users

2. Achieve 85% resolution rate at Service Desk for incidents and requests

3. Log, track, and manage tickets in ServiceNow; escalate when needed\

4. Perform account creation, permissions, and directory updates

5. Monitor vendor portals and coordinate with third-party support

Overview

• Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
• Functional Area - IT Hardware Installation / Maintenance / Support
• Job Role - Technical Support Engineer, Technical Support Manager
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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