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Service Delivery Manager
ShepHertz Technologies
Bengaluru / Bangalore
Not Disclosed
3 - 4 Years
Full Time - Permanent
Views:113
Applicants:0
Posted on 24 Jun, 2025
In Office
Job Description | Responsibilities
- Manage end-to-end delivery of application support services for assigned client(s).
- Serve as the primary point of contact between clients and internal technical teams.
- Monitor service levels and ensure adherence to SLAs and KPIs.
- Coordinate incident, problem, and change management processes.
- Track and report on performance metrics
Overview
- Industry - IT - Software / Product Development
- Functional Area - Security Services / Office Security
- Job Role - Other Security
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Service Delivery Management
SLA Management
Incident Management
Problem Management
ITIL Framework
Change Management
Client Relationship Management
Operations Management
