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Posted on 2 Jan, 2026
In Office
Job Description | Responsibilities
- Monitor daily IT service performance, uptime, and availability.
- Manage incidents, service requests, and escalations (L1–L3) ensuring SLA compliance.
- Ensure service continuity, DR readiness, and smooth operations.
- Oversee escalated tickets, backlog reduction, and aging ticket management.
Overview
- Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
- Functional Area - Administration / Facility Management / Office Operations
- Job Role - Administration Assistant / Clerk
- Employment type - Full Time
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
IT Service Delivery Manager
Delivery Manager
IT Service
