Industry -
ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
Functional Area -
Administration / Facility Management / Office Operations
Job Role -
Other Administration / Facility Management / Office Operations
Employment type -
Full Time
Work Mode - In Office
Job Description | Role and Responsibilities
Senior Operations Manager need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs. Required to manage (in partnership with the wider account team) multiple sites to deliver an outstanding Customer Experience.
Experienced in managing large multi-site /Multi skilled contact centres.