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Senior Customer Support Executive
SmartQ
Bengaluru / Bangalore
Not Disclosed
3 - 6 Years
Full Time - Permanent
Views:77
Applicants:2
Posted on 6 Jul, 2026
In Office
Job Description | Responsibilities
- Handle client support & escalations
- Resolve tickets within SLAs
- Coordinate with cross-functional teams
- Mentor support executives
- Track support KPIs
- Maintain CRM & documentation
- Improve customer experience
Overview
- Industry - Other (Food & Hospitality)
- Job Role - Senior Customer Support Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Support
Client Support
Ticket Management
Escalation Handling
SLA Management
CRM
Voice Support
Email Support
Chat Support
Customer Experience
CSAT
NPS
FCR
AHT
Jira
Azure DevOps
Senior Customer Support Executive