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Applicants:1
Posted on 5 Jun, 2025
In Office
Job Description | Responsibilities
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Conduct audits on agent interactions using QA tools
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Measure SLA, policy, and process compliance
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Provide feedback to enhance team performance
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Analyze QA data to identify trends and issues
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Support creation of QA programs and reports
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Maintain quality records and dashboards
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Collaborate on process improvements
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - QUALITY
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Quality Audits
Quality Assurance / Control
Data Analysis
Quality Analyst Q A
SLA Compliance
Reporting
QA Tools
