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Quality Analyst – BPO

Magnum Group

Bhopal

Not Disclosed

2 - 5 Years

Full Time - Permanent

About Employer

Views:21

Applicants:0

Posted on 22 Jun, 2026

In Office

Job Description | Responsibilities

• Monitor and evaluate customer interactions (calls, emails, chats) for quality compliance
• Conduct audits and provide feedback to improve performance
• Identify process gaps and recommend improvements
• Prepare QA reports and scorecards
• Ensure adherence to client and company standards
• Support training and quality initiatives.

Overview

  • Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
  • Job Role - Quality Control Analyst, Quality (Call Monitoring)
  • Employment type - Full Time - Permanent
  • Work Mode - In Office

Qualifications

  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization

Job Related Keywords

Quality Analyst Quality Analyst Q A BPO QA Analyst Quality Executive Quality (Call Monitoring) Call Quality Analyst

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