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Posted on 7 Aug, 2025
In Office
Job Description | Responsibilities
- Analyze SLAs and drive performance improvements
- Maximize revenue via forecasting,budgeting and data analysis
- Lead,train and manage performance of team leads and managers
- Monitor operational metrics and client scorecards
- Build strong client relationships
- Ensure policy compliance and resolve employee issues
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Operations / Process - Team Lead, Operations Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
SLA Management
Team Leadership
Revenue Forecasting
Performance Metrics
Client Engagement
Employee Development
Operational Excellence
Cross-functional Collaboration
