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Guest Services Operations Manager | USA
Axiom Global Technologies
United States
Not Disclosed
2 - 5 Years
Full Time - On Contract
Views:89
Applicants:8
Posted on 22 Jul, 2026
Remote
Job Description | Responsibilities
- Lead and develop reservations and guest service teams.
- Manage contact center operations and customer escalations.
- Monitor KPIs to improve service, productivity, and sales.
- Collaborate with operations, sales, IT, and guest services teams.
- Optimize reservation processes and CRM systems.
- Ensure operational excellence, workforce planning, and customer satisfaction.
Overview
- Industry - FOOD, HOSPITALITY, TRAVEL & TOURISM, ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Job Role - Guest Services Manager, Reservations Manager, Customer Operations Manager, Operations Manager
- Employment type - Full Time - On Contract
- Work Mode - Remote
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Guest Services
Reservations Management
Customer Service
Customer Service Engineer
Customer Experience - Process Quality Manager
People Management
Performance Management
CRM
Process Improvement Manager
Process Improvement Expert
Sales Operations