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Posted on 9 Dec, 2025
In Office
Job Description | Responsibilities
1. IT Service Delivery (ITSM): Champion ITIL best practices to ensure exceptional service delivery. Oversee the helpdesk function, manage Service Level Agreements (SLAs), and utilize metrics from ITSM tools (e.g., Manage Engine) to drive service improvements.
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Technical Support Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
ITIL Expert
CISA
IT
Information Technology
