Back to Jobs
Views:129
Applicants:0
Posted on 16 May, 2025
In Office
Job Description | Responsibilities
-
Lead 24x7 Service Desk operations
-
Manage Helpdesk, Remote Support & SMEs
-
Ensure SLA compliance & ticket resolution
-
Handle escalations, SOPs, training, MIS
-
Conduct team reviews, planning & coaching
-
Maintain service quality & process updates
Overview
- Industry - IT - INFORMATION TECHNOLOGY
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Other IT Software Maintenance / Operations / Support Services
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Team Management
Service Desk
SLA Compliance
Team Coaching
Coaching & Training
Reporting/MIS
Process Documentation
Ticketing Tools
Similar Jobs
Dualsys Techno LLP - IT Company | Cyber Security
Dualsys Technologies - It Services Company in Mumbai
IT Infrastructure Analyst - Linux Admin
Intertec Systems
Genesys Framework Specialist
Intertec Systems
TPRM Senior Manager - Cyber (Japan)
Cubical Operations LLP
Senior Manager – Third Party Risk Management (TPRM
Cubical Operations LLP