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Posted on 16 May, 2025
In Office
Job Description | Responsibilities
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Lead 24x7 Service Desk operations
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Manage Helpdesk, Remote Support & SMEs
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Ensure SLA compliance & ticket resolution
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Handle escalations, SOPs, training, MIS
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Conduct team reviews, planning & coaching
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Maintain service quality & process updates
Overview
- Industry - IT - INFORMATION TECHNOLOGY
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Other IT Software Maintenance / Operations / Support Services
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Team Management
Service Desk
SLA Compliance
Team Coaching
Coaching & Training
Reporting/MIS
Process Documentation
Ticketing Tools
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