Level 1 Support Engineer

• Responsible for IT incident management, IT change management and IT helpdesk support.
• Applies knowledge of commonly used IT concepts, practices and procedures to promptly resolve issues identified from inbound calls or e-mails or helpdesk ticket portal.
• Responsible for supporting end users in the use of various software programs for healthcare is a plus and hardware platforms.
• Create, update and resolve tickets with accurate and detailed information.
• Resolve tickets with accuracy
• Identify and report problem trends which may indicate system-wide problems or malfunctions to manager.
• Ensure timely customer follow ups on open/unresolved issues.
• Report process failures to Manager and ability to make critical decisions in a short amount of time

Overview

• Industry - IT - Software / Product Development
• Functional Area - IT Software Programming / Analysis / Quality / Testing / Training, IT Software Maintenance / Operations / Support Services
• Job Role - Technical Support Engineer
• Employment type - Full Time
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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