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International Customer Service Representative

Kalp Solutions

Gurgaon / Gurugram

Not Disclosed

0 - 3 Years

Full Time - Permanent

Views:293

Applicants:42

Posted on 29 Mar, 2024

In Office

Job Description | Responsibilities

- Manage high call volumes and address customer queries efficiently

- Troubleshoot issues and provide prompt resolutions

- Maintain thorough records of customer interactions

- Achieve key metrics including customer satisfaction, response time, and resolution rate

- Collaborate with cross-functional teams

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Overview

  • Industry - HR, HUMAN RESOURCES
  • Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
  • Job Role - Customer Care Executive / Associate - Voice
  • Employment type - Full Time - Permanent
  • Work Mode - In Office

Qualifications

  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization

Job Related Keywords

Communication Customer Service Customer Satisfaction Customer Satisfaction (CSAT)