INFORMATION TECHNOLOGY HELP DESK

In Office

2 - 3 Years

Not Disclosed

Full Time - Permanent

Sadar

Applicants:8

Posted on 30 Sep, 2024

Overview

Industry - IT Services - Animation / Web Design / E-Commerce / Mobile App Design
Functional Area - IT Software Maintenance / Operations / Support Services
Job Role - Project Manager - IT / Software
Employment type - Full Time - Permanent
Work Mode - In Office

Job Description | Role and Responsibilities

Understand the customer complaint, analyze and provide basic troubleshooting.
Take ownership of resolving customer complaints with SLA.
Coordinate with different teams to understand the intensity of issue and get the same resolved.
Drive the team to acknowledge and resolve complaints timely.
Ensure proper tagging for complaints in the system.

Candidate Profile | Who Can Apply

Education

Job Related Keywords

Service Desk Engineer Service Desk Desk Engineer IT Support Help Desk Operations Voice Process Technical Helpdesk Customer Support

About Employer

View Employer Profile https://www.aforeserve.co.in/

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