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Posted on 28 Apr, 2025
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - C Level / Top Management / Director
- Job Role - Vice President / GM / Head - Operations
- Employment type - Full Time - Permanent
- Work Mode - In Office
- Develop and implement long-term operational strategies that align with the company's overall business objectives.
- Oversee and continuously improve operational processes to ensure efficiency, quality, and compliance.
- Manage and allocate resources, including staff, technology, and budget, effectively to meet operational needs.
- Manage budgets, financial forecasts, and cost control measures to ensure operational profitability.
- Implement and manage technology solutions to enhance operational efficiency and effectiveness.
- Implement and maintain quality control measures to ensure high standards of service delivery.
- Identify and mitigate potential operational risks, ensuring compliance with relevant regulations and industry standards.
- Monitor key performance indicators (KPIs), analyze data, and implement improvements to enhance overall operational performance.
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12+ years of strong leadership experience; organizational, and interpersonal skills are crucial for managing a team and fostering a positive work environment.
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Ability to analyze data, identify problems, and develop effective solutions to improve operational efficiency.
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Excellent written and verbal communication skills are essential for communicating with clients, colleagues, and stakeholders.
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Ability to develop and implement long-term operational strategies that align with the company's overall business objectives.
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Knowledge of relevant IT systems and technology solutions used in BPO operations.
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
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