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Views:207
Applicants:13
Posted on 1 May, 2025
In Office
Job Description | Responsibilities
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Act as backup for Operations Manager
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Lead teams in customer service, BPO, and tech support
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Monitor KPIs and resolve performance issues
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Coordinate staffing and scheduling
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Generate performance reports
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Ensure SLA compliance and client satisfaction
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Telecalling / Telemarketing / Telesales - Team Lead / Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Client relationship management
customer service
BPO operations
voice and non-voice support
technical support
team leadership
performance monitoring
KPI and SLA tracking
