ESCALATION - MANAGER

MobiKwik

In Office

8 - 13 Years

Not Disclosed

Full Time - Permanent

Gurgaon / Gurugram

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Applicants:0

Posted on 17 Feb, 2026

Overview

Industry - Banking / Financial Services
Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
Job Role - Telecalling / Telemarketing / Telesales - Team Lead / Manager
Employment type - Full Time - Permanent
Work Mode - In Office

Job Description | Role and Responsibilities

Oversee the daily operations of the customer support escalation team and RBI CMS complaints team.
Handle high-impact customer issues and regulatory escalations with a sense of urgency, accuracy, and ownership.
Design, implement, and enhance escalation management processes to reduce resolution time and improve satisfaction.

Candidate Profile | Who Can Apply

Education

Any Graduate - Any Specialization
Any Post Graduate - Any Specialization
Any Doctorate - Any Specialization

Job Related Keywords

Escalation Manager Customer Escalation Management Incident Management Complaint Resolution

About Employer

View Employer Profile https://www.mobikwik.com/

Contact Details

Email - ta@mobikwik.com,

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