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Posted on 17 Feb, 2026
In Office
Job Description | Responsibilities
Oversee the daily operations of the customer support escalation team and RBI CMS complaints team.
Handle high-impact customer issues and regulatory escalations with a sense of urgency, accuracy, and ownership.
Design, implement, and enhance escalation management processes to reduce resolution time and improve satisfaction.
Overview
- Industry - Banking / Financial Services
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Telecalling / Telemarketing / Telesales - Team Lead / Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Escalation Manager
Customer Escalation Management
Incident Management
Complaint Resolution
