Customer Support Lead

• Exp. in support &  lead (SaaS/startup)

• Managed daily ops & escalations

• Coached team for quick, empathetic help

• Tracked KPIs, improved processes

• Maintained knowledge base

• Identified trends & customer issues

• Owned feedback loops

• Supported onboarding & retention

• Scaled support systems (Intercom/Zendesk)

Overview

• Industry - IT - Software / Product Development
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Customer Support - Executive
• Employment type - Full Time - Permanent
• Work Mode - In Office
• Open To Hire - Other Industry

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords