Customer Support Lead

• Lead, train, and mentor a team of Customer Service Executives handling calls, emails, chats, and service requests.
• Monitor team performance metrics including AHT, FCR, CSAT, NPS, and overall complaint resolution efficiency.
• Ensure seamless execution of service SOPs, managing escalations and ensuring timely customer solutions.

Overview

• Industry - INTERNET / SOCIAL MEDIA
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - CUSTOMER SERVICE
• Employment type - Full Time
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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