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Posted on 22 Dec, 2025
- Industry - INTERNET / SOCIAL MEDIA
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - CUSTOMER SERVICE
- Employment type - Full Time
- Work Mode - In Office
- Lead, train, and mentor a team of Customer Service Executives handling calls, emails, chats, and service requests.
- Monitor team performance metrics including AHT, FCR, CSAT, NPS, and overall complaint resolution efficiency.
- Ensure seamless execution of service SOPs, managing escalations and ensuring timely customer solutions.
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
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