Industry -
IT - INFORMATION TECHNOLOGY , IT Services - Animation / Web Design / E-Commerce / Mobile App Design, ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
Functional Area -
Sales / Business Development / Client Servicing
Job Role -
Customer Support - Executive
Employment type -
Full Time - Permanent
Work Mode - In Office
Job Description | Role and Responsibilities
Act as primary contact for onboarding,training and support
Understand customer needs and provide consultative solutions
Address queries/complaints promptly and professionally
Monitor engagement metrics to drive adoption and retention
Collaborate with product,tech and sales teams for customer success