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Customer Relationship Management (CRM)
Matrix Recruitments
Pune | Mumbai
₹ 2 Lac - 4 Lac P.A
2 - 4 Years
Full Time - Permanent
Views:204
Applicants:14
Posted on 30 Dec, 2024
Remote
Job Description | Responsibilities
- Collecting and analyzing customer data.
- Using CRM systems to manage relationships.
- Developing new ways to meet customers' needs.
- Handling customer complaints.
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives.
Overview
- Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
- Functional Area - IT ERP / CRM / SAP / Salesforce, ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - ERP, CRM, CUSTOMER SERVICE
- Employment type - Full Time - Permanent
- Work Mode - Remote
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Empathy
Patience
Adaptability
Active listening
Time management
Conflict resolution
Customer Relationship Management
Customer support