Customer Experience Lead

• Own end-to-end customer journey optimization.

• Represent the voice of the customer across teams.

• Build scalable support and automation processes.

• Collaborate with product & tech teams.

• Use data to drive CX improvements and boost retention.

Overview

• Industry - INTERNET / SOCIAL MEDIA
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - Other Customer Service
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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