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GPSS- Manager/DM - GO/JC/213/2025
Golden Opportunities
Mumbai
Not Disclosed
7 - 10 Years
Full Time - Permanent
Views:92
Applicants:0
Posted on 28 Jun, 2025
In Office
Job Description | Responsibilities
- Lead WFM solutioning and pricing strategy for RFPs and new business opportunities
- Design and implement end-to-end WFM models, including forecasting, capacity planning, and scheduling
- Develop and optimize capacity models, staffing plans, and SLA-based delivery frameworks
- Drive automation initiatives using Excel, VBA,or other relevant tools
Overview
- Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Other Customer Service
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
CAPACITY PLANNING
DATA ANALYST
FORECASTING
LEADERSHIP
RESOURCE BUILDER
WORKFORCE MANAGEMENT
