Call Quality Analyst

Key Responsibilities:
Monitor Calls: Listen to and review a sample of calls to ensure adherence to company standards, procedures, and customer satisfaction goals.
Evaluate Performance: Assess call quality based on established criteria, including customer interaction, problem-solving, product knowledge, and professionalism.

Overview

• Industry - NUTRITION / WELLNESS
• Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma
• Job Role - Quality Assurance / Control
• Employment type - Full Time - Permanent
• Work Mode - In Office
• Open To Hire - Other Industry, Self Employed

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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