Associate Customer Experience Specialist (Canada)

1. Handle inbound calls, chats, and emails with empathy and professionalism.

2. Troubleshoot client and candidate issues across multiple platforms (CRM, Outlook, Teams).

3. Document interactions accurately in internal systems in real time.

4. De-escalate frustrated customers while maintaining composure and service quality

Overview

• Industry - IT - INFORMATION TECHNOLOGY
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - CUSTOMER SERVICE
• Employment type - Full Time - Permanent
• Work Mode - Remote
• Open To Hire - Retired, Government Employees

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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