Customer Service Representative III

• Handle inbound & outbound calls, meeting KPI standards

• Recognized authority in support center operations & procedures

• Conduct monthly one?on?one coaching sessions with team members

• Prepare & deliver training materials; live monitor calls for coaching

• Maintain product/service knowledge & empower decision-making for customer satisfaction

• Dispatch & scheduling support; maintain performance metrics

• Resolve customer concerns via phone, email, chat; update records accurately

Overview

• Industry - CONSUMER GOODS - OTHERS
• Job Role - CUSTOMER SERVICE
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords