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Analyst - Customer Service
Alight Solutions
Gurgaon / Gurugram
Not Disclosed
4 - 6 Years
Full Time - Permanent
Views:117
Applicants:1
Posted on 11 Dec, 2025
In Office
Job Description | Responsibilities
- 100% of production time to be spent logged in on calls
- Answer calls with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Maintain internal & client defined quality on calls
Overview
- Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Process Flow / Work Flow Analyst
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Analyst
Customer Service Analytics
Customer Experience
Performance Metrics
Data Analysis