Senior Customer Representative

• Handle inbound calls/emails from B2B clients on HR services, payroll & benefits

• Deliver real-time, accurate support with high professionalism

• Log interactions, escalate complex issues, ensure timely follow-up

• Meet AHT, CSAT, FCR targets

• Work night shift, manage high volumes & multitask across tools

Overview

• Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Customer Support - Executive
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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